Orders and Shipping ♡ Laura Anunnaki

PAYMENT

For your convenience you are able to shop in your domestic currency! In the top - right section of the website you will see a drop down menu that allows you to change the currency. All prices are based in USD so please have in mind that your total will automatically convert to USD upon final check out.

♥I accept Paypal only. Payment should be in USD. 

 

Do you ship internationally?

♥A B S O L U T E L Y, Location and shipping charges can be selected for your destination upon check out.

 

Where do orders ship from?

♥All orders are shipped out of Mexico City, Mexico.

  

What is the processing time?

 Laura Anunnaki is an independent brand, completely run by myself and small team of friends. With this in mind, usually orders may take between 1-7 days to process.

Thank you for understanding and support my art!

 

What shipping carrier do you use? Can I track my order?

♥ The standard shipping is Mexico post SEPOMEX service. This is the national mail service, includes tracking number.

Tracking numbers are for you to check the status of your package to prevent any failed deliveries or mishaps with your items. You can track your order first on SEPOMEX(Mexico post service) webpage and then on your country's official postal website (ex: U.S: USPS)

♥ Tracking numbers will be sent to the Paypal e-mail address you used to make your purchase.

 

How long will it take for my order to arrive? 

♥ Shipping times will vary depending on location and service choosed:

STANDARD SHIPPING

♥ Please allow 15-60 days for international shipping

♥ Please allow 5-20 days for domestic shipping

What happens if my package goes missing?

♥ The postal service is not exempt from making mistakes, or losing packages, as many of us know from shopping online.

♥ We are not responsible for customs/duty charges or any LOST or DAMAGED packages and FAILED deliveries.

Once the package has left my country We cannot do anything and it's completely out of our control what happens with the package after, so please check your tracking constantly to avoid missing your package.

However, We will notify to your email if your package is returned to us and We can send it again if you pay for shipping once more. If you don’t answer the mail or if your don’t pay the shipping after one year I’ll take your package as lost and you must have to order everything again, please. 

♥ We package everything very carefully to prevent damage, but sometimes the postal service can be rough with the handling.
We are NOT responsible for any damaged packages.

♥ Can I cancel or make changes to my order?

Once your order has been made, it is final. We cannot stop the order to add additional items. You must make another order and pay for additional shipping.

♥ Can I update my shipping adress?

If your order has not shipped out yet, we can update your shipping address. Please contact us with your order number and the new address. Once we have updated it, we will confirm that the address has been updated.

♥ I ordered something but you sent me the wrong item!

If we’ve accidentally sent you the wrong item, we apologize! Please contact us with your order number and we will remedy the situation. Unfortunately, we cannot offer refunds if the error was not on our part.

♥ My order came incomplete!

If we’ve accidentally left an item out of your order, we apologize! Please contact us with your 

order number and we will remedy the situation. 

 

Returns and Replacements

♥ All sales are final. NO REFUNDS, NO RETURNS or order cancellations.

♥ Laura Anunnaki does not accept returns. The sizing guides & description of products are made very clear, so all sales are final.

THANK YOU ♥!